Phone Numbers  

Fremont Office:
231-924-4466

Fruitport Office:
231-865-3665

Hart Office:
231-873-0004

Kent City Storage:
616-439-3434

Newaygo Storage:
231-652-1475

New Customer Information

The Excel Difference

Local-Affordable-Family 6

Service and Price

At Excel Propane, we realize that customer service and price are two important aspects to consider when choosing a propane provider. Along with our customer-focused approach, we have always provided consistent and competitive propane pricing for ALL of our customers. Unfortunately some companies hide their high regular prices, and only advertise enticing promotional prices.

No Call Centers

Pickup the phone and give us a call — a live person at a local office will answer! You don’t need to navigate through an automated phone system just to order propane, pay a bill, or get a little help.

No Lock-in Contracts

We do NOT have multi-year contracts for new customers with cancellation fees. We believe our customers will remain with Excel Propane because of our excellent service and pricing, and not because of cancellation fees hanging over their heads.

Winter Price Protection

price-cap 1As an Excel customer, you will receive a Price Cap Program sign-up letter each summer. This puts a “cap” on the maximum price you pay for propane from July through April. It covers all the propane you need, and if prices go down, so does yours. That's a win-win.

Who We Service

  • Residential
  • Commercial
  • Agriculture
  • Retail
  • Forklift
 

For more information on Commercial & Retail Services, click here.

New Tank Installation

Tank Installation Process

A common question from new customers is "What is involved in switching companies?". The answer is: Not too much. It is generally a quick and simple process that we do hundreds of times a year. Some details are listed below:

The entire process takes only about 2 hours.

  • We disconnect and remove your current tank.
  • We install your new Excel Propane tank.
  • We complete a leak test and re-light your appliances.
  • You then can call your prior propane provider and let them know to pick up the disconnected tank.
  • Relax! We will take care of you and your family from here on out.

New home? No problem. We will install the required buried propane gas line to connect our Excel Propane tank to your home.

There is no installation fee for 330-, 500-, or 1000-gallon tanks. You just pay for the gas!

Tank Sizes

Depending on your propane needs we can help you select the appropriate sized tank to have installed:

120-gallon tank: Minimum yearly usage of 70 gallons.

330-gallon tank: Minimum yearly usage of 200 gallons.

500-gallon tank*: Minimum yearly usage of 300 gallons
* This is the most common tank for residential homes.

1000-gallon tank: Minimum yearly usage of 600 gallons.

Underground tank installation: Available for 500 and 1000 gallon tanks.

A Letter from the Owners

Want to understand what drives us at Excel Propane? Read our letter...

Letter from the Excel Family

We are a local, family-owned company focused on offering you exceptional customer service combined with consistently competitive pricing, year after year. Many of our new customers have previously dealt with high prices, poor service, or both. They are often relieved to find a local company that provides them with great value and also cares.

We believe our success is built upon keeping our customers happy, resulting in long-term relationships.  That’s why we don't have multi-year contracts with cancellation fees for new customers. We believe you will to stay with Excel because you are treated right and receive fair prices  – plain and simple.

Don't compromise. Give us a try and upgrade to the "Excel Standard of Service".

 

 

Wayne, Zach, and Jordan Kohley